Terms & Conditions

Last Updated: 1 December 2025

Welcome to Shuchi Bites. By accessing or purchasing from our website, you agree to follow the Terms & Conditions listed below. These terms ensure a fair and transparent experience for all customers.

1. Acceptance of Terms

By using our website, placing an order, or interacting with our services, you confirm that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree, please stop using our website immediately.

2. Products & Services

  • Shuchi Bites sells packaged roasted makhana and related snack items.

  • All product descriptions, ingredients, pricing, and availability are subject to updates without prior notice.

  • We reserve the right to discontinue or modify any product at any time.

3. Pricing & Payment

  • All prices listed on the website are in Indian Rupees (INR) and inclusive of applicable taxes unless mentioned otherwise.

  • Payments must be completed before order processing.

  • We partner with secure payment gateways for safe transactions.

  • In case of pricing errors, we may cancel or update an order after notifying the customer.

4. Order Confirmation

  • Once an order is placed, you will receive a confirmation via email or SMS.

  • We reserve the right to cancel any order due to product unavailability, payment issues, or suspicious activity.

5. Shipping & Delivery

  • Delivery timelines vary based on your location.

  • We are not responsible for delays caused by courier partners, natural events, or unavoidable circumstances.

  • Once shipped, an order cannot be cancelled.

(For full details, see your Shipping Policy—I can create that too.)

6. Return, Replacement & Refund

All returns, refunds, and replacements follow our official Refund & Return Policy.

We only accept complaints for:

  • Damaged packages

  • Wrong product delivered

  • Expired items

  • Genuine quality issues

We do not accept returns for opened, consumed, or tampered products.

7. Use of Website

You agree not to:

  • Use the website for illegal or harmful activities

  • Try to access our website backend, servers, or data

  • Upload viruses, spam, or harmful scripts

  • Copy, resell, or misuse any content from the website

Violation of these terms may result in account restrictions or legal action.

8. Intellectual Property

  • All content on this website—including logos, images, designs, text, and product packaging—is owned by Shuchi Bites.

  • You may not copy, distribute, or use any material without written permission.

9. Privacy

Your use of the website is governed by our Privacy Policy, which explains how we collect, use, and protect your data.

10. Limitation of Liability

Shuchi Bites will not be responsible for:

  • Any indirect, incidental, or consequential damages

  • Delays caused by third-party logistics partners

  • Misuse of our website or products by customers

Our maximum liability is limited to the value of your order.

11. Changes to Terms

We may update these Terms & Conditions at any time. Updates will be posted on this page with a revised date. Continued use of the website means you accept the updated terms.

12. Contact Information

For any queries related to our Terms & Conditions:

Email: shuchibitesofficial@gmail.com
Phone: +91-9625965352
Address: Delhi, India